ARGH!

[annathepiper]

solarbird has just found out from Northwest Link, our ISP, that Verizon has moved out the due date for when our DSL is supposed to come online by ANOTHER WEEK. I.e., our due date is now 8/23. And Dara just tried to call up Verizon to find out what the fuck is going on and to tell them that this is NOT acceptable--and the difficulty of getting someone on their customer support line who has clue one what Dara is talking about is just absolutely astounding. Dara has been told by two different people that third-party ISPs are not allowed to provide service on Verizon DSL lines at all, and they refused to actually transfer her to someone who actually does handle third-party ISPs. She has had to go to Northwest Link to ask them who they've been talking to.

In other words, she had to ask Northwest Link for a proper contact at Verizon.

She's on that number now, and is being told that at best, we'll have to try on Friday. So now at least it's another two days rather than another WEEK. But still, we're getting screwed. >:|

Comments

[brightbeak.livejournal.com]

methinks i shall let my icon speak for me!

that's OBSCENE!
they better not be charging full price for this NON-service month!

bb

[gerimaple.livejournal.com]

were this me and darthfrog this would be the point at which we'd call the competetion and say "how fast can you get me going for how much?" obscene is a good word for it. ridiculous is another.

[annathepiper]

The problem is that in this particular area, there isn't any competition. :( Verizon is IT for phone lines. We have to go through them to have a phone line at all--so they can get away with pulling this crap. It's a real pain in the ass, too, because Qwest, who is the phone company for Seattle, has had its share of being annoying--but they've never, ever been this inept.

Dara says that the folks at NWLink have warned her that Verizon acts like they actively hate third-party ISPs using their lines to provide DSL service. And from the way they've been dicking us around (did I mention that they tried to tell Dara that we'd have to send back the DSL modem they sent us for the original fucked up order and that they would then send out an IDENTICAL MODEM?), we're starting to believe it. Dara even told one of the Verizon phonedroids this morning this, right over the line. :P

[brightbeak.livejournal.com]

ahh yes, the telco, aka the local Goa'uld of the PNW...
as in "i am thine god, thou shouldst bow before us" crap!

it's bullshit, in the nicest of ladylike language, BULLSHIT!

bb

[annathepiper]

Indeed. I strongly suspect that Dara will be firing off a cranky letter to the state Attorney General about this ineptly run business. Especially after that last round, where people tried to LIE TO HER OVER THE PHONE and refused to transfer her to people who actually knew what she was talking about.

[brightbeak.livejournal.com]

methinks there will be MUCH polite invective used in her letter... making it VERY strident in all manners possible!

GO DARA! :)

bb

[annathepiper]

Oh, Dara's an old hand at making her displeasure known in no uncertain terms when she has to deal with idiots. She had the entire ITG department at Microsoft living in terror of her while she was still working at Borg. >:) In fact, her coworkers in her own department took to Cc'ing her on email to ITG people when THEY wanted to make sure to get stuff done in a timely fashion--just because the general idea that Dara might somehow come down on their heads was scary enough that they'd generally try to get it right the first time!

[brightbeak.livejournal.com]

and i state again "GO DARA" :) :)

that's SO perfect IMHO :)

bb

[annathepiper]

Even better was the time somebody tried to stop her in the hallway and she actually growled at them to ward them off. *chortle* She had the satisfaction of hearing them blurt out as they scurried off down the hall about whether they'd just gotten growled at. Hee!

[brightbeak.livejournal.com]

*giggles*

too perfect.... entirely TOO perfect!!!!

did they go off w/ a *meep*? :)

bb

[annathepiper]

Something like that, yeah. ^_^

[brightbeak.livejournal.com]

i SO love it when someone gets SO told that they *meep* :)

bb

[annathepiper]

Yes indeed. ^_^

[brightbeak.livejournal.com]

leafy,
where i am, Aliant is IT for adsl service, otherwise it's *spit*Rogers*spit* and cable service...
to make matters worse, Aliant ahs been on strike since the last week in April. management is doing all the tech work, and they ARE trained, but slower, and now the strikers CAN picket ANY location that is being worked upon by mgmt, so they COULD picket the house... also, neil's sister's hubby is an Aliant worker... on strike... we ain't calling OURS for anything shy of "NOT WORKING" like when the phone borked on us in may taking the adsl w/ it...
i want to upgrade us from standard adsl to ultra adsl (not much more $$) and get neil his own account, but i'm waiting till the strike is over. i will NOT participate in scab labour OR union busting if i can possibly help it...
*sigh*
so if there even WAS a 3rd party adsl provider in the area, they'd have to strike-break to provide a new installation right now, and well.. not happening...

to that end, tho this sounds SO WRONG, we NEED a hurricane or other weather-related disaster that takes out phone service to a SIGNIFICANT portion of NB, NS, PE or NF, b/c NO telco will cross hte picket lines to help w/ disaster relief, and so the mgmt would be forced to bargain in at least half-assed faith w/ the union (and vise versa) and end the strike PDQ or else a sig portion of the area is w/o an essential service! management can handle day-to-day ops and stuff, but they can't cope w/ a disaster... OH, and if it were to co-incide w/ student move into univ & college week, even better :) :) :)

bb- hi-jacking anna's thread! ;)

[annathepiper]

Yow, sounds like your phone situation is even more annoying than mine, right now!

[brightbeak.livejournal.com]

*IF* we were having actual performance issues, yes, it would be a pain in the mitka, but since we're functional (albeit somewhat mildly inconvenienced) it's not 1/2 as bad as it could be.

bb

[annathepiper]

Well, that's a comfort at least. Fingers crossed that it stays that way!

[annathepiper]

Well, the DSL hasn't even been ON, so we damn well better not get a charge for that at all. But since these people are also our phone service providers, we'll have to pay the phone bill to them as per usual. Sigh.

I'm not betting we'll have any DSL tomorrow, the way this entire fiasco has gone. We'll be lucky to have it next week. Though if we don't have it next week, I expect Dara's going to have somebody's head on a platter. :P

[brightbeak.livejournal.com]

i've heard that silver is looking very good on many complexions this season ;) ;)

can't see why that wouldn't work the other way, that the complexion would look good on silver ;) ;)

hehe ;)
i'm such a little shit disturber :)

[annathepiper]

*snicker* Hee. (And at this point, I think we have actually unpacked our platters, so we can put heads on them. ;P )

[brightbeak.livejournal.com]

in the meantime... if you need something to soothe your rattled nerves (and have some patience on dialup b/c the link had 13 piccies) you could go OD on recent RDA piccies
http://www.livejournal.com/community/rda_daily/97204.html

'nuff said :)

bb

[annathepiper]

Mm, there's some pretty there! Heh! He's aging very well--there are more than a few pictures of him there where he looks almost like he did in his MacGyver days, except with the short silver hair rather than the sandy mullet he used to have. ;) Thanks for sharing!

[brightbeak.livejournal.com]

he was on craig kilborn earlier this year and craig had him put a wig on and smile to the camera in a split screen w/ a macgyver shot, and DAMN.... there's VERY LITTLE difference!

and i think he does look better... he's certainly kept his body in peak physical condition (droolable of course)... :)
there's a reason why there's a rda/jack thunk thread on the gateworld forums (and we're alreayd on thread #6 and the forums were only set up in april i think (to migrate from the delphi forums which are always down it seems)....

bb

[annathepiper]

*giggles at the split screen story* That's funny. :) I can see why he's got an ardent following in Stargate fandom. ;)

[brightbeak.livejournal.com]

thou MUST go to http://jackslittleplace.com/Various/rdack.htm to see screen-caps from the interview... they are among the latter ones on the page :)

bb

[annathepiper]

*LAUGHS* The split screen pic is very, VERY funny. And that's deeply evil, whipping up a mullet wig! Hee!

[brightbeak.livejournal.com]

i *knew* you'd appreciate that :)

has thou joined rda_daily?
thou might be spoilered for SG1 episodes, but the gorgeousness that is RDA is WELL worth it...
as are the gateworld fora (www.gateworld.net choose forum along the top menubar) labeled rda/jack thunk threads :) there be MANY a link to DIVINE examples of RDA-ness... and to quote one lass on the list "it's about the acting" ;) ;) a prime gutter awaits thee there if you decide to go :)

SBC = Verizon

[cats-haven.livejournal.com]

This sounds exactly like what SBC is trying to do with david and I about our DSL line. Except without the third party bull crap you're going through. According to SBC, we'll have our DSL back Friday, or next week. We better getit soon, their dial-up access isn't worth the phone line it travels through.

Re: SBC = Verizon

[annathepiper]

It must be Sucky DSL Service Handling month or something. Hope you guys get your DSL issues resolved soon, too!

Murkworks.net can't really come back online properly till we get our DSL back up--and I can't recover the work I lost on the TM site until then, either. Grf.