ARGH!

[annathepiper]

solarbird has just found out from Northwest Link, our ISP, that Verizon has moved out the due date for when our DSL is supposed to come online by ANOTHER WEEK. I.e., our due date is now 8/23. And Dara just tried to call up Verizon to find out what the fuck is going on and to tell them that this is NOT acceptable--and the difficulty of getting someone on their customer support line who has clue one what Dara is talking about is just absolutely astounding. Dara has been told by two different people that third-party ISPs are not allowed to provide service on Verizon DSL lines at all, and they refused to actually transfer her to someone who actually does handle third-party ISPs. She has had to go to Northwest Link to ask them who they've been talking to.

In other words, she had to ask Northwest Link for a proper contact at Verizon.

She's on that number now, and is being told that at best, we'll have to try on Friday. So now at least it's another two days rather than another WEEK. But still, we're getting screwed. >:|