Need help with a repro before 9am Pacific

[annathepiper]

Anybody got a moment to doublecheck a problem for me?

If you have visited the Big Fish Games website before you may have noticed we have a feature called Tomorrow’s Game Today. We’ve had reports of the TGT vanishing for an hour on our Japanese site–and since as of 8am our time the TGT was supposed to show up, can anybody confirm whether you see it?

If you check our US site first and scroll down a bit, you should see a blue module with a yellow timer on its header on the left sidebar. This module contains the Tomorrow’s Game Today, and under it, today’s Daily Deal. Our US site is here.

Once you see what the module looks like, go to our JP site here and look for the same module in the same place. It should also have two games in it. If you don’t see the TGT, that’s the bug.

This module also appears on our New Releases page here. On that page the module is at the top of the right sidebar. Please check there too!

If you can repro the problem please drop a comment and let me know what browser you are using, including version number. Thanks in advance all!

ETA 9:25am: Thanks to everybody who’s looked so far! No need to look for the rest of today, since the 8am-9am Pacific time window is crucial. There will be another opportunity to check during that time frame tomorrow.

Mirrored from annathepiper.org.

Comments

[ghost-light.livejournal.com]

I could see it on the first 2 pages, the New Releases page is not loading for me.

[annathepiper]

Thanks for looking! The New Releases page is being a problem child indeed, I can repro that part myself.

[kirbyk.livejournal.com]

Worked fine for me, Mac Snow Leopard/Firefox 3.6.3.

[annathepiper]

Hrmm. INTERESTING. You're the only one who is reporting no issue at all!

[solarbird]

Also, I tried this (at like 8:55, but still: before 9) and it worked fine on Safari 5.0 at 8:55 and Firefox 3.6.3 at 8:57. Both running OSX 10.6.3.

[eveshka.livejournal.com]

Windows XP Professional

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/2.0.0.14

On the last page listed: http://www.bigfishgames.jp/download-games/new-releases.html

The module isn't loading:

http://pics.livejournal.com/eveshka/pic/0004afeb/

---
Switching browsers
---

IE 6.0.2900.2180.xpsp_sp2_gdr.090804-1412
Cipher Strength: 128-bit

Not loading on final page:

http://pics.livejournal.com/eveshka/pic/0004byr6/

Error reads:

Line: 75
Char: 1
Error: Exception thrown and not caught
Code: 0
URL: http://www.bigfishgames.jp/download-games/new-releases.html

--

Further testing, disabled ALL addons to Firefox did not bring the module up.

[annathepiper]

Ooo, screenshots! Awesome! :)

You're seeing the same behavior I am on the New Releases page, so it's good to know it's not just me, and that it can be independently confirmed. Thanks very much for looking!

[eveshka.livejournal.com]

Glad to help, hun!

[annathepiper]

This was very helpful indeed and pointed me in the direction of a proper repro internally. We've got a ticket going now. :)

The fun part of this is that I can only repro the part on the New Releases page, not on the homepage, so I'll have to check again tomorrow, I think!

[lickingtoad.livejournal.com]

I initially read this as 'Need help with a repo ...' and imagined you gathering a posse to reclaim someone's rental furniture.

[annathepiper]

Ha! :)