Can anybody repro a puzzle printing problem for me?

[annathepiper]

Hey folks,

We're getting Webmaster emails at work about users having issues printing off the two crossword puzzles we're running on our Comics & Games page--the New York Times crossword as well as the Newsday one. We've had one user report that when he tries to print the NY Times one, he gets a dialog asking what he wants to print, and when he makes his selection and clicks okay, nothing happens. Another user is having issues where when he tries to print the puzzles, they come out as garbage characters along half the page.

I can't repro either of these issues on our internal LAN. Can anybody out there repro them? Here's what you need to do:

1. You have to have Java running on your system to load the puzzle applets to begin with.
   
2. You need Adobe Acrobat Reader in order to print the puzzles.
   
3. Go here and click on either of the puzzles partway down the page.
   
4. Once the puzzle loads, you should see a little toolbar running across the top of the puzzle. One of the buttons on it is a button to print the puzzle. Click that.
   
5. A dialog should pop up asking you exactly what you want to print, a blank grid, a solution with clues, etc. Make a selection and click OK.
   
6. An Adobe Acrobat Reader window should load with the thing you're going to print. You need to print said thing from within Reader.
   

If this process doesn't work for you, sing out, and please to let me know what puzzle you tried, what browser you're using, what OS, and what version of Acrobat Reader. Thanks in advance, all. :)

Comments

[gerimaple.livejournal.com]

the newsday crosswork (the NYT is too intimidating for me :) ) seems to be fine w/ Firefox 2.0.0.14 & WinXP. I'm about to reboot to Hardy Heron & Firefox 3 beta 5, so I shall report on that shortly. I'll also try Konqueror & kpdf (the comes-with-KDE browser and PDF tool).

[gerimaple.livejournal.com]

the NYT puzzle seems fine w/ Firefox 3 beta 5 on Ubuntu Hardy Heron w/ Adobe Reader 7.0.8

The puzzle doesn't even load in Konqueror 3.5.9, but I'm reasonably certain that's a Java problem on my end.

Good luck with this. Sorry I couldn't provide *useful* data

[starfallz.livejournal.com]

I just tried with Firefox 2.0.0.14 on Windows XP Pro with the NY Times. I did get a notification of pop-ups blocked when I made my selection to print, but it initially looked like it didn't do anything at all.

[eveshka.livejournal.com]

IE 6.0.2900.2180 captures popup window on step 6 (attempt to print) the NY Times crossword. Enabling popup makes print_ok.

Newsday has same issues. If people have popup notification turned off, my guess is that's the issue.

My Firefox portable will not load Java, so I can't test that.

[annathepiper]

Way belated answer to this comment, but I wanted to thank you for checking in! The popup blocker was a vital clue to figuring out the problem. :)

[annathepiper]

Way late answer to this comment, but I wanted to thank you for checking in. The popup blocker was the information I needed. :) I had our webmaster tell the user to make sure the site for the puzzle was included in his browser as a site allowed to open popups.

[starfallz.livejournal.com]

Awesome! Glad to be of help. :)