Can anybody repro a puzzle printing problem for me?

[annathepiper]

Hey folks,

We're getting Webmaster emails at work about users having issues printing off the two crossword puzzles we're running on our Comics & Games page--the New York Times crossword as well as the Newsday one. We've had one user report that when he tries to print the NY Times one, he gets a dialog asking what he wants to print, and when he makes his selection and clicks okay, nothing happens. Another user is having issues where when he tries to print the puzzles, they come out as garbage characters along half the page.

I can't repro either of these issues on our internal LAN. Can anybody out there repro them? Here's what you need to do:

1. You have to have Java running on your system to load the puzzle applets to begin with.
   
2. You need Adobe Acrobat Reader in order to print the puzzles.
   
3. Go here and click on either of the puzzles partway down the page.
   
4. Once the puzzle loads, you should see a little toolbar running across the top of the puzzle. One of the buttons on it is a button to print the puzzle. Click that.
   
5. A dialog should pop up asking you exactly what you want to print, a blank grid, a solution with clues, etc. Make a selection and click OK.
   
6. An Adobe Acrobat Reader window should load with the thing you're going to print. You need to print said thing from within Reader.
   

If this process doesn't work for you, sing out, and please to let me know what puzzle you tried, what browser you're using, what OS, and what version of Acrobat Reader. Thanks in advance, all. :)